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FAQs
FAQs
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How do I sign up for VIP Rewards?
Please follow the link to sign up for our rewards program. https://www.kilkennyshop.com/customer/account/create/?vip_reward=1 ⦁ Enter your details & Sign Up at kilkennyshop.com or upgrade your account if you already have one. ⦁ Open your 'My Account' ...Can I use my one4all voucher online?
One4alls can be used online and in store, there is a €50.00 limit when using one4all cards online. If you order is over €50.00 please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend ...I have been asked to pay a customs fee (USA), what can be done?
Duty/Tax Information All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied. A clearance fee may also be ...I have been asked to pay a customs fee (UK), what can be done?
All merchandise may be subject to duty or other taxes on importation into your own country of residence. The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies for any frustration ...I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
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What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post/UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails ...How do I return my purchase?
We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...Can I use my one4all voucher online?
One4alls can be used online and in store, there is a €50.00 limit when using one4all cards online. If you order is over €50.00 please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend ...I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of the item, you received. Upon receiving this we will arrange a collection of the incorrect item and have the correct item sent ...