My order has arrived damaged, what do I do?

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• How do I track my order?

  Once your order has been dispatched from our warehouse you will receive an email from our couriers either An Post (for Ireland deliveries) or UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. Both couriers send emails to ...

• Klarna Frequently Asked Questions

  What happens if I make a return? If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking ...

• What is the current lead time and cost of delivery?

  All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...

• I have not received my order confirmation; can you help me with this?

  If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...

• Can I order corporate gifts?

  At Kilkenny Design we work with many different organisations and support them with their Gifting and Rewards programmes. We deliver solutions that suit the business needs while making the process and experience easy and convenient. With 60 years’ ...