I have been asked to pay a customs fee (USA), what can be done?

I have been asked to pay a customs fee (USA), what can be done?

Duty/Tax Information - If your order is being dispatched to an address within the USA, you will be charged duties by customs in the country. These costs are outside the control of Kilkenny Designs and are non refundable.

If you would like to discuss this further, please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com.


    • Related Articles

    • I have been asked to pay a customs fee (UK), what can be done?

      All merchandise are subject to duty or other taxes on importation into your own country of residence once the order is over £135. The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies ...

    • How do I track my order?

      Once your order has been dispatched from our warehouse you will receive an email from our couriers either An Post (for Ireland deliveries) or UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. Both couriers send emails to ...

    • What is the current lead time and cost of delivery?

      All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...

    • My promotional code is not applying to my order, what is the issue?

      There are some exclusions that may stop the promotional code from working. Promotions are not applicable to Gift Cards, Food & Drink hampers, Mindy Brownes Interiors, Newbridge Silverware, Nomination, Enibas and Alan Ardiff or sale items and are ...

    • Can I order corporate gifts?

      At Kilkenny Design we work with many different organisations and support them with their Gifting and Rewards programmes. We deliver solutions that suit the business needs while making the process and experience easy and convenient. With 60 years’ ...