All merchandise are subject to duty or other taxes on importation into your own country of residence once the order is over £135.

The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies for any frustration caused.

We would love to be able to manage this for you directly with Parcelforce/Royal Mail, but they have quite stringent data protection regulations and require the recipient of the parcel to call them.

 Their number is as follows: 0344 800 4466.

If you would like to discuss this further, please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend your order.