I have been asked to pay a customs fee (UK), what can be done?

I have been asked to pay a customs fee (UK), what can be done?

All merchandise may be subject to duty or other taxes on importation into your own country of residence.

The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies for any frustration caused.

We would love to be able to manage this for you directly with Parcelforce/Royal Mail, but they have quite stringent data protection regulations and require the recipient of the parcel to call them.

 Their number is as follows: 0344 800 4466.

If you would like to discuss this further, please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend your order.

    • Related Articles

    • I have been asked to pay a customs fee (USA), what can be done?

      Duty/Tax Information All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied. A clearance fee may also be ...

    • How do I track my order?

      Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails to ...

    • What is the current lead time and cost of delivery?

      All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...

    • Can I order corporate gifts?

      At Kilkenny Design we work with many different organisations and support them with their Gifting and Rewards programmes. We deliver solutions that suit the business needs while making the process and experience easy and convenient. With 60 years’ ...

    • How do I return my purchase?

      We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...