I received the wrong item, what do I do now?
Apologies that
you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of
the item, you received.
Upon receiving
this we will arrange a collection of the incorrect item and have the correct
item sent out.
Related Articles
Klarna Frequently Asked Questions
What happens if I make a return? If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking ...
What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...
I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either An Post (for Ireland deliveries) or UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. Both couriers send emails to ...
Can I pay with Klarna?
Yes, we offer Klarna as a payment option at checkout, allowing you to spread the cost of your purchase. It’s smoooth and simple Smoooth (yes, that’s three o’s). That extra ‘O’ is the difference between meeting expectations and exceeding them. We are ...