I received the wrong item, what do I do now?
Apologies that
you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of
the item, you received.
Upon receiving
this we will arrange a collection of the incorrect item and have the correct
item sent out.
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What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...
I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post/UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails ...
My order has arrived damaged, what do I do?
Please send on an image of the damaged item. These can be sent into info@kilkennygroup.com. Once we receive these we can go ahead and get this resolved by means or a replacement.
How do I return my purchase?
We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...