I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail,
please check your junk or spam folders - they are automated emails so they
might end up in your junk or spam.
If this is not in your spam or junk folder there may also be
a slight typo in the email address provided
Please contact our Customer Service team on +353 214308392
or email us at info@kilkennygroup.com and we will help resolve your query.
Please provide the email address you would have used placing
the order.
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How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post/UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails ...
I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of the item, you received. Upon receiving this we will arrange a collection of the incorrect item and have the correct item sent ...
What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...
Can I use my one4all voucher online?
One4alls can be used online and in store, there is a €50.00 limit when using one4all cards online. If you order is over €50.00 please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend ...
How do I return my purchase?
We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...