I have not received my order confirmation; can you help me with this?

I have not received my order confirmation; can you help me with this?

If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam.

If this is not in your spam or junk folder there may also be a slight typo in the email address provided

Please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help resolve your query.

Please provide the email address you would have used placing the order.


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