FAQS
How do I sign up for VIP Rewards?
Please follow the link to sign up for our rewards program. https://www.kilkennyshop.com/customer/account/create/?vip_reward=1 ⦁ Enter your details & Sign Up at kilkennyshop.com or upgrade your account if you already have one. ⦁ Open your 'My Account' ...
Can I use my one4all voucher online?
One4alls can be used online and in store, there is a €50.00 limit when using one4all cards online. If you order is over €50.00 please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend ...
I have been asked to pay a customs fee (USA), what can be done?
Duty/Tax Information All merchandise may be subject to duty or other taxes on importation into your own country of residence. Kilkenny are not responsible for any importation charges or government fees that may be applied. A clearance fee may also be ...
I have been asked to pay a customs fee (UK), what can be done?
All merchandise may be subject to duty or other taxes on importation into your own country of residence. The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies for any frustration ...
I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
My promotional code is not applying to my order, what is the issue?
There are some exclusions that may stop the promotional code from working. Promotions are not applicable to Gift Cards, Food & Drink hampers, Mindy Brownes Interiors, Newbridge Silverware, Enibas and Alan Ardiff or sale items and are applicable on ...
What are your stores opening times?
All store opening information and contacts is in the link below. https://www.kilkennyshop.com/storelocator/
Do you offer gift notes?
We currently do not provide the option to add gift notes to our orders. This is something that will be introduced in the future.
What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...
Can I order corporate gifts?
At Kilkenny Design we work with many different organisations and support them with their Gifting and Rewards programmes. We deliver solutions that suit the business needs while making the process and experience easy and convenient. With 60 years’ ...
My order has arrived damaged, what do I do?
Please send on an image of the damaged item. These can be sent into info@kilkennygroup.com. Once we receive these we can go ahead and get this resolved by means or a replacement.
How do I return my purchase?
We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...
I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of the item, you received. Upon receiving this we will arrange a collection of the incorrect item and have the correct item sent ...
How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either GLS/An Post (for Ireland deliveries) or An Post (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. GLS send emails to ...