FAQS
Can I use my one4all voucher online?
One4alls can be used online and in store, there is a €50.00 limit when using one4all cards online. If you order is over €50.00 please contact our Customer Service team on +353 214308392 or email us at info@kilkennygroup.com and we will help you amend ...
Can I pay with Klarna?
Yes, we offer Klarna as a payment option at checkout, allowing you to spread the cost of your purchase. It’s smoooth and simple Smoooth (yes, that’s three o’s). That extra ‘O’ is the difference between meeting expectations and exceeding them. We are ...
I have been asked to pay a customs fee (UK), what can be done?
All merchandise are subject to duty or other taxes on importation into your own country of residence once the order is over £135. The packages that customs choose to hold is unfortunately out of our control and dictated by the UK Customs, apologies ...
I have not received my order confirmation; can you help me with this?
If you have not received your Order Confirmation e-mail, please check your junk or spam folders - they are automated emails so they might end up in your junk or spam. If this is not in your spam or junk folder there may also be a slight typo in the ...
My promotional code is not applying to my order, what is the issue?
There are some exclusions that may stop the promotional code from working. Promotions are not applicable to Gift Cards, Food & Drink hampers, Mindy Brownes Interiors, Newbridge Silverware, Nomination, Enibas and Alan Ardiff or sale items and are ...
What are your stores opening times?
All store opening information and contacts is in the link below. https://www.kilkennyshop.com/storelocator/
Klarna Frequently Asked Questions
What happens if I make a return? If you return some or all of your order, Klarna will issue you with a new statement as soon as the online store processes your return. Follow the retailer's return instructions and make sure to keep the tracking ...
What is the current lead time and cost of delivery?
All delivery information can be found on our dispatch and delivery page which is linked below. https://www.kilkennyshop.com/delivery-information/ If you have any further queries regarding this, please contact our friendly Customer Service Team on ...
Can I order corporate gifts?
At Kilkenny Design we work with many different organisations and support them with their Gifting and Rewards programmes. We deliver solutions that suit the business needs while making the process and experience easy and convenient. With 60 years’ ...
My order has arrived damaged, what do I do?
Please send on an image of the damaged item. These can be sent into info@kilkennygroup.com. Once we receive these we can go ahead and get this resolved by means or a replacement.
How do I return my purchase?
We have two options to return items. You can bring your item/items back to one of our stores nationwide with your order confirmation. Alternatively, you can return items to us via the An Post Portal at a cost of €4.95. Please see link ...
I received the wrong item, what do I do now?
Apologies that you received the incorrect item in your order. If you could email info@kilkennygroup.com with an image of the item, you received. Upon receiving this we will arrange a collection of the incorrect item and have the correct item sent ...
How do I track my order?
Once your order has been dispatched from our warehouse you will receive an email from our couriers either An Post (for Ireland deliveries) or UPS (for UK Mainland, USA , Canada and ROW) containing your tracking ID number. Both couriers send emails to ...